5 Business Processes That Have Changed the Way Companies Operate in the Past Few Years

Every company has its unique culture. But across industries, there are some common trends regarding how business is doneespecially if your business offers a service such as a construction take off. As we look back on the past few years and think about the changes that have affected how companies operate, these five developments stand out as particularly significant:

Demand Forecasting

Demand forecasting is a way of predicting and planning for future demand. It’s a process that helps companies to meet the demand for their products or services. It also helps companies plan for growth by allowing them to predict how much of each product they need, so that when the time comes to make more, there will be enough resources available.

Demand forecasting allows managers to make better decisions about inventory. If someone in sales predicted that there would be increased demand next month, but those predictions aren’t reflected in the current stock levels, then you know something went wrong somewhere along the line, and you can figure out what it was so that you can avoid making similar mistakes in the future.

Customer Relationship Management (CRM)

As per Statista, the worldwide revenue from the CRM software market is estimated to reach 69.13 billion USD in 2022. It’s expected to grow at a CAGR of 11.72% between 2022 to 2027.

Customer relationship management (CRM) is a software application that helps companies manage customer relationships. CRM systems track customer information, activities, and history. They can also facilitate better customer service by allowing you to identify loyal customers and remind them of important dates or days when they might be more likely to buy something.

CRMs are especially useful for sales teams, who can use them to identify new leads. Salespeople can generate reports by filtering through data based on parameters like location, zip code, product type, or purchasing history. Then they can follow up with potential customers who match those criteria.

For example, you’re trying to sell a product that helps people learn how to play guitar, but it’s not popular among people in your area. You could search the database for anyone who has purchased musical instruments before and send them an email letting them know about your new product.

Inventory Management

Inventory management is the process of managing the inventory of a business. Inventory management involves tracking and controlling inventory levels using systems such as computer software or spreadsheets. 

Inventories are used to help businesses manage their stock levels, including:

  • Minimizing costs by removing unnecessary items from storage
  • Ensuring that products are available when the demand arises
  • Increasing sales by making sure that enough stock is held for peak periods

Content Management System (CMS)

The growth of the internet is driving the growth of the content management systems market. As per Business Wire, internet penetration in the U.S. is about 92%, and internet penetration in the UK is 98%.

A Content Management System (CMS) is a web-based software application that allows a user to create, organize and publish content on the web. Content can be in various formats like text, audio, video, and images.

The CMS has become a necessary tool for businesses today because it helps them manage their digital presence effectively by managing the entire process of creating, storing, and sharing content online. It also makes sure that all information is up to date across all platforms where your company’s presence exists so you can prevent confusion among customers regarding your products or services.

Enterprise Resource Planning (ERP)

According to Global Newswire, the worldwide ERP market will surpass 47, 760.01 million USD by 2028, growing at a CAGR of 17.10%.

ERP systems have been around since the 1980s, but they have only recently become more popular in many industries. ERP is short for Enterprise Resource Planning, and it refers to software that helps companies automate their business processes.

For example, if a company has multiple locations, it may be using different email providers and databases to track inventory at each location. An ERP system would allow them to consolidate all of these disparate systems into one central database with one user interface. This will help employees easily manage inventory across all locations from a single screen.

This saves money on IT infrastructure costs and reduces the amount of time spent by employees manually entering data into multiple systems or making phone calls between locations when there’s a discrepancy in inventory levels.


If your business has been around for a while, you’ve probably grown accustomed to the way things were done before. But in today’s world of rapidly evolving technology and corporate culture, it can be easy to fall behind if you don’t adapt quickly. 

Make sure your company stays on top of industry trends by keeping up with the latest technologies and processes that are changing how businesses operate.